Before purchase
Questions about functions, platform, language, trial period, licence model or system requirements.
Support
Help before purchase, during a trial and in the later licence operation.
The support area is prepared for launch. The customer portal, licence fulfilment and protected installer downloads are technically integrated; public sales will be enabled after Paddle approval and the controlled live test are complete.
Installation and activation
Installers, device IDs, activation, trial licences and purchased licences are integrated into the intended product and customer-portal workflow. LPS support assists with installation or activation issues.
Technical diagnosis
Please provide product name, version, Windows version, exact error message and reproduction steps. Do not send confidential project data.
Pilot and consulting solutions
Support, customisation, data rules, exports and methodological guidance are agreed within the project scope.
Data security in support enquiries
Do not send real employee data, survey files, private licence keys or confidential company data via unencrypted email. A reproducible description, version and anonymised screenshots are sufficient initially.