Refunds & Withdrawal (Refund Policy)

Refunds and withdrawal for purchases through Paddle

Sales of LPS standard software are processed by Paddle as Merchant of Record and authorised reseller. Paddle handles the transaction-related payment and refund process.

1. Applicable policies

Refunds, cancellation or withdrawal rights and the process for exercising them are governed by the current Paddle Refund Policy and Paddle Buyer Terms. Mandatory statutory consumer rights remain unaffected.

2. Requesting a refund

You can request a refund using the support routes provided in your Paddle purchase confirmation or buyer account, or via Paddle Buyer Support. Paddle determines eligibility and processes approved refunds using the applicable payment route.

3. Technical problems

For technical or product-related issues, you may first contact support@leadershipperformancesystems.com. We can assist with installation, licensing and reproducible product issues. This does not prevent you from contacting Paddle directly or exercising statutory rights.

4. 14-day trial

The 14-day local trial shown on the product pages is a free product-evaluation period and is separate from any statutory or contractual refund or withdrawal rights.

5. No automatic renewal

The standard licences offered on this website are intended as one-off purchases with no automatic renewal. The details shown in the checkout apply to the individual transaction.

6. Contact

Product and licence support: support@leadershipperformancesystems.com
General enquiries: info@leadershipperformancesystems.com

Last updated: 10 August 2026